The TACTTIX Group Reservations system is designed to make it easy for your customers to request bookings for parties, corporate events, or any other special occasion, and for you to manage those requests efficiently.
For Your Customers: Making a Reservation
Your customers will use a simple, public-facing form to submit their reservation requests.
- Filling Out the Form: The customer will navigate to your reservation page and fill out the necessary details, including:
- Their desired location (if you have more than one).
- The date of the event.
- The type of event (e.g., “Birthday Party,” “Corporate Outing”).
- The number of expected players.
- Any additional notes or special requests.
- Their contact information (name, phone, and email).
- Submitting the Request: Once the form is complete, the customer will click “Submit.” They will then see a confirmation message on the screen, letting them know that their request has been received.
- Confirmation Email: After the request is submitted, an email notification is automatically sent to the email address associated with the location they selected, ensuring the right people are alerted to the new booking.
For Business Owners: Managing Reservations
As the business owner, you have a powerful dashboard to view, manage, and track all incoming reservations.
- Accessing the Dashboard: You can access your reservations by logging into your TACTTIX admin panel and navigating to the “Reservations” section.
- Viewing and Filtering: The dashboard displays all upcoming reservations by default. You can use the navigation tabs to filter the view and see reservations that are Pending, Confirmed, Cancelled, or Completed.
- Editing and Confirming: You can click the “Edit” button on any reservation to update its details directly. This is useful for making adjustments based on follow-up conversations with the customer. Once you’ve finalized the details, you can change the status of the reservation to “Confirmed.”
- Adding Notes: The system allows you to add internal notes to any reservation. This is a great way to keep track of special arrangements, payment information, or any other details that are important for your team to know.
Setup: Customizing Your Reservation Form
You can customize the options that appear on your public reservation form from the Settings page in your admin dashboard.
- Creating Event Types: You have full control over the types of events customers can choose from.
- From the Settings > Reservation Settings section, click on Manage Event Types.
- Here, you can add any type of event you host (e.g., “Birthday Party,” “Corporate Event,” “Private Party”). These will automatically appear in the dropdown menu on your public reservation form.
- Managing Public Locations: You can control which of your business locations are visible to the public.
- From the Settings > Company Locations section, click on Manage Locations.
- Only locations that are marked as “Publicly Viewable” will appear as an option on the reservation form. This allows you to have internal or administrative locations that are not shown to customers.
This streamlined process ensures that you can manage your group bookings efficiently, while providing a simple and professional experience for your customers.