How we keep your data safe
You trust TACTTIX with your players' names, emails, signed waivers and ticket sales. Here's how we protect them.
Last updated November 2026
// At a Glance
The short version
We never touch card numbers
Your payment processor takes the card. Money goes straight to you.
Your data is walled off
Other TACTTIX customers can never see your players or sales.
Encrypted on the move
Every page, and every connection inside our system, is encrypted.
Logins are guarded
Too many wrong passwords locks the login. New devices get an email.
We watch for trouble
Sign-ins and database access are checked all day, with alerts.
We don't sell your data
No ads and no data brokers. Your data is only used to run TACTTIX.
// The Details
What we do, in plain words
Payments
Card numbers never reach TACTTIX
When a player pays, the card box on the checkout page is run by your payment processor (Square, Stripe, etc.). TACTTIX never sees the card number.
The money goes straight into your own account. TACTTIX never holds player money.
You are the seller of record. We connect to your payment account with a secure sign-in from the processor. We never ask for or keep your password to it.
Your Data Stays Yours
Every customer is walled off
Every look-up in the system is locked to the company that's signed in. Your staff can't see another field's players, and they can't see yours.
Public links (tickets, waivers, team claim links, transfers, waitlists) only work on your own TACTTIX web address.
Encryption
Locked in transit and at rest
Every TACTTIX page uses HTTPS, so what you type can't be read along the way.
Connections inside our system are encrypted too.
Your data is stored with a major US cloud host that encrypts its disks. Payment account keys are encrypted a second time.
Logins
Guarding the front door
Passwords are scrambled before they're saved. Nobody can read them, including us.
Passwords must be strong.
A few wrong passwords in a row locks that login for a while.
If your login is used from a new device or place, we email you.
Each staff member gets their own login and only sees the parts of TACTTIX you allow.
Monitoring
We watch for trouble
Every sign-in try is logged.
We get an alert right away when something looks like password guessing.
Access to our database is checked around the clock.
We review a security summary every day.
Our Access
Who at TACTTIX can see your data
Only the TACTTIX owner has admin access.
Our admin tool needs a password and an authenticator code, and every action is recorded.
We don't sell or rent your data or your players' data.
Screenshots you send to support are stored privately.
Waivers
Your liability records are kept safe
Signed waivers are saved with the signature and the exact time it was signed.
Waivers are kept for your legal protection.
For players under 18, a parent or guardian signs the waiver.
How We Run It
Careful changes, daily backups
New features are tested on a separate test site first, never on your live data.
Secret keys are kept out of our code.
Our database is backed up automatically every day, in US data centers.
// If Something Goes Wrong
We'll tell you fast
If someone ever gets into your data, we'll lock things down, find out what was touched, and tell you quickly. We'll also give you the facts you need to tell your players.
// Service Providers
Who helps us run TACTTIX
These companies handle part of the work. Each one only gets what it needs for its job.
| Company | What they do | What they handle |
|---|---|---|
| DigitalOcean | Hosting, database and file storage | The data stored in TACTTIX |
| Mailgun | Sends emails (tickets, waiver copies, reminders) | Names, email addresses and the email itself |
| Payment processor (Square, Stripe, etc.) | Card payments, into your own account | Card details (sent straight to the processor) and order amounts |
// Your Part
What you can do
Give each staff member their own login, and turn it off the day they leave.
If you get a "new sign-in" email you don't expect, change that password and tell us.
// Questions
Ask us anything
Have a security question, or need a questionnaire filled out? Email us.
[email protected]